Your Questions, Thoughtfully Answered

We believe that every detail matters — from the craftsmanship of our pieces to the experience of owning them. This FAQ section has been designed to gently guide you through our policies, processes, and services, ensuring clarity and confidence at every step. Should you require further assistance, our team remains at your service to provide personalised support with the same care and sophistication that define our brand.

Leather & Quality

Question What type of leather does RUMI use?
Answer

RUMI primarily uses Full Grain Leather, the highest grade of leather known for its natural beauty, durability, and the rich patina it develops over time. If a product uses Top Grain or any other leather type, it will always be clearly stated in the product details.

Question What is Full Grain Leather?
Answer

Full Grain Leather is the top layer of the hide, left completely natural and unaltered. It is the strongest and most premium form of leather, appreciated for its authenticity and ability to age beautifully with use.

Question What is the difference between Full Grain, Top Grain, and Genuine Leather?
Answer

  • Full Grain Leather: Highest quality, strongest, retains natural grain, ages gracefully.

  • Top Grain Leather: Slightly corrected for smoothness; refined but not as strong as full grain.

  • Genuine Leather: Made from lower layers of hide; durable but not premium.

Question Why does my leather product have natural markings?
Answer

Natural grain patterns, small scars, and subtle color variations are normal. These are the true characteristics of authentic leather and ensure that every RUMI piece is uniquely its own.

Question How do I care for my RUMI leather product?
Answer

  • Wipe with a soft dry or slightly damp cloth.

  • Use leather conditioner periodically.

  • Store in a cool, dry area away from prolonged sunlight.

Proper care helps your leather age gracefully and retain its luxurious feel.

Question Is leather water-resistant?
Answer

  • Full grain leather has natural water resistance, but it is not fully waterproof. Light splashes are fine, but soaking should be avoided.

Question Why does my leather change color over time?
Answer

  • Full grain leather develops a natural patina—a deeper, richer sheen formed through handling, natural oils, and light exposure. This evolution is a signature of premium leather craftsmanship.

Question Are RUMI leather products eco-friendly?
Answer

  • Full grain leather is long-lasting and ages well, reducing the need for frequent replacements. Many of our tanning and crafting processes prioritize responsible sourcing and sustainability.

Orders & Payment

Question How do I place an order?
Answer

Simply select your desired product, choose any variations if available, and proceed to checkout. Once your order is confirmed, you will receive an email confirmation with all details.

Question What payment methods do you accept?
Answer

We accept all major debit and credit cards. All transactions are processed securely through PayPal’s encrypted payment gateway, ensuring complete safety and confidentiality.

Question Is my payment information secure?
Answer

Absolutely. Our website uses advanced SSL encryption and PayPal’s secure infrastructure to protect your personal and financial data at every step.

Shipping & Delivery

Question Do you offer free shipping?
Answer

Yes, we provide complimentary shipping nationwide with no minimum order requirement.

Question How long does delivery take?
Answer

Orders are typically processed within 1–2 business days. Delivery times may vary depending on your location, but most orders arrive within 3–7 working days.

Question Will I receive tracking information?
Answer

Yes, once your order has been dispatched, a tracking number will be emailed to you for real-time updates.

Returns & Exchanges

Question Can I return or exchange a product?
Answer

Yes, we accept returns or exchanges if the item is unused, in its original condition, and within our specified return window. Please contact our support team before sending any item back.

Question What items are not eligible for return?
Answer

Products showing signs of wear, damage, or alteration are not eligible for return or exchange unless the issue is due to a manufacturing defect.

Question How do I initiate a return?
Answer

Kindly email our customer care team with your order number and reason for return. Our team will guide you through the process seamlessly.